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customer-service@incrate.store

Support and FAQs

Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer. These countries include China, India, Southeast Asia and Europe.

We provide tracking numbers for tracking the status of the order(s), and rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.

  • How much is shipping?
    Shipping is Free on all orders, forever. Please also check out further information on Shipping here.
  • How long does it take for an order to arrive?
    This depends on the product ordered.  When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.

Country

Shipping Timeframes

United States

7-15 Business Days

United Kingdom

12-20 Business Days

Australia & New Zealand

12-20 Business Days

Canada

12-20 Business Days

Western Europe

10-30 Business Days

Rest of the World 10-30 Business Days
  • Can I have a tracking number?
    We provide a tracking number via email and SMS (if you opt in to our SMS update option during the checkout) and offer a 100% satisfaction guarantee if you are having a problem with your order.
  • Where are your warehouse located?
    We currently have warehouses located in Australia, China and Singapore.
  • Can I pay in my local currency?
    The currency will be shown in your local currency by default. This is converted to our shop currency (Singapore Dollar - SGD) once you reach checkout. We use the real-time currency conversion rate to ensure you have the most current rate. 
  • I ordered 2+ items, but only received one... where's my order?
    We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!
  • Why have I not received any order confirmation details?
    Most of times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us and we will fix it for you. 
  • What is your refund policy
    Making YOU happy is our number one priority.  If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
Contact us

If we still haven't managed to answer your question please feel free to contact us at customer-service@incrate.store and we'll get back to within 24hrs :)

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